Job Title: Contact Centre Sales Agent
Recruiter: ADT Security (Pty) Ltd. Group
REF: 577/HEAD/VM/Contact Centre Sales Agent/Midrand/110717
AA/EE: Not Applicable
Contract : Permanent
Location: Midrand
Available: ASAP
Category: Safety And Security
Offer: Market related
Introduction…
The overall purpose is to ensure that there are no delays in setting appointments for consultants and communicating such appointments with the consultants and Customers.
Minimum Requirements…
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic Sales Support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Fully bilingual
Job Specification…
- To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.
- Booking of appointments with Relocation and Reconnecting Customers.
- Managing of Diaries for Sales Consultants
- Scheduling of system removals
- The Incumbent should ensure the effective and efficient management of sales leads and receiving feedback from Sales Consultants regarding the outcome of appointments.
- The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with ADT’s SOP’s.
- The incumbent will also vigorously attempt to obtain both RECON/RELOC customers details and book appointments for Sales Consultants to meet with RECON/RELOC customers.
- Further duties require daily capturing of moving cancellations, scheduling of appointments for Sales Consultants on Custsat/Openscape and Listener with regular follow-up with Customers and Sales Consultants to ensure customer satisfaction.
- Receive and process moving cancellations
- Qualify and call on all “new leads”
- Attempt to book appointments with both RELOC/RECON Customers.
- Schedule appointments in Sales Consultants dairies
- Follow up on all unclosed leads
- Handle calls or inquiries from customers who wish to cancel their service when moving properties
- Keep internal and external customers informed at all times of what the status is in their relocating process
- Keep accurate records of discussions or correspondence with customers
- Communicate and coordinate with internal departments and or branches
- Record cancellations and appointments on Customersat, Sales Consultants Diaries and Listener
- Ensure that where Reconnections are not possible system removals are booked
- Analyse statistics or other data as required by management