Job Purpose
Nedbank Retail presents an exciting opportunity to ensure that relevant process are administered;maintained and supported to meet the requirements of the department and business; in line with the Groups strategy.You have the opportunity to add value by identifying opportunities to improve or enhance process through identifying and recomending improvements and supporting implementation of tools,, policies and procedures.
Job Responsibilities
•Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
•Participate and support corporate social responsibility initiatives for the achievement of business strategy.
•Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
•Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
•Ensure that own contribution and participation contributes to the achievement of team goals.
•Create and manage own career through guidance and support of management; department and colleagues.
•Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
•Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
•Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
•Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
•Minimise financial and reputational risk by ensuring accuracy of processing activities.
•Minimise operational costs by avoiding unnecessary expenditure.
•Minimise risk by checking and validating activities according to policies and procedures.
•Ensure that relevant processes are administered by following procedures.
•Ensure accuracy by identifying and recording / correcting discrepancies timeously.
•Highlight risk by reporting exceptions timeously.
•Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
•Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
•Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
Essential Qualifications
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Diploma: Bank Credit Management , Matric / Grade 12 / National Senior Certificate
Type of Exposure
Completing various administrative duties
Conducting processing activities
Capturing data
Checking accuracy of reports and records
Communicating internally
Drafting reports
Contributing to the development Working with a group to identify alternative solutions to a problem
Minimum Experience
1 – 3 years in business administration
Technical / Professional Knowledge
Administrative procedures and systems
Business writing
Data analysis
Microsoft Office
Relevant regulatory knowledge
Relevant software and systems knowledge
Behavioural Competencies
Adaptability
Communication
Contributing to Team Success
Decision Making
Stress Tolerance
Work Standards
Building Trusting Relationships
Managing Work (includes Time Management)