Tellers


Standard Bank

Post: Teller

Job ID: 22694

Job Sector: Banking

Country: South Africa

Region/State/Province/District: Gauteng

Location: VAAL

Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Teller to help us fulfil our business objectives and build customer loyalty.

Job Purpose

  • To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change.
  • To understand the risks associated with the handling of cash and maintain effective controls to manage these risks.
  • To maintain a high level of integrity and ethical standards.
  • Manage ATM/ANA machines (where applicable).

Key Responsibilities/Accountabilities
Telling

  • Attends to cheque encashment, Plus Plan withdrawals etc., according to laid-down procedures as stipulated in Group Reference Guide (GRG).
  • Attends to change transactions.
  • Accepts cheque and/or cash deposits, according to laid-down procedures as stipulated in GRG.
  • Ensures that cheques included in deposits are checked in terms of Duty of Care obligations.
  • Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation.
  • Ensures that items cashed are technically correct and signed, according to laid-down instructions as per GRG.
  • Prepares contingency schedules and capture as per point of reference structure.
  • Attends to value transactions
  • Assists with cash transactions captured by employees that do not operate tills.

Control of cash

  • Ensures that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
  • Ensures that cash holdings are kept within prescribed limits at all times.
  • Balances cash daily and report any differences promptly.
  • Ensures that no unauthorised items are held as cash.

Custodianship (where applicable)

  • Acts as primary custodian of Automated Teller Machine (ATM)/Auto Note Acceptor Machine (ANA) keys.
  • Acts as primary custodian for the ANA/ATM (KABA) Automatic time delay lock pass code.

Automated Teller Machine (ATM)/ ANA terminals (where applicable)

  • Controls ATM keys according to laid-down instructions.
  • Adheres to laid-down instructions regarding the control, movement and take-over of cash.
  • Undertakes ATM contingency procedures.
  • Replenishes ATM cash according to laid-down instructions.
  • Ensures canisters hold sufficient cash for weekends and public holidays.
  • Monitors cash levels and clear/order cash in line with ICM forecasting to ensure holdings are sufficient to meet business needs and fall within prescribed limits at all times.
  • Sweep ANA machine daily and balance on NDS Desktop against sweep.
  • Balances the cash in all ANA’s and ATM’s on a bi-weekly basis.
  • Completes and balances ATM cash specification.
  • Releases cash paid out figures.
  • Ensure good quality notes are loaded to ATM/ANA Machines.

ATM/ANA daily maintenance

  • Ensure ATM/ANA machine are clear of cash jams and retained cards to increase uptime, as and when required.
  • Replenishes ATM/ANA stationery.
  • Ensures maximum up-time by reporting systems or technical problems to ATM
  • Control immediately and follow up in need to ensure that corrective action is taken.
  • Ensures that the print on transaction records is legible for all ATM/ANA terminals.
  • Ensures that all ATM/ANA terminals are kept clean externally and internally at all times.

ATM/ANA deposits (where applicable)

  • Clears and processes ATM/ANA deposits daily according to laid-down instructions.
  • Handles irregular cheques as unpaid items.
  • Attends to deposit corrections, where required.
  • Updates the post-dated register on a daily basis with details of post-dated cheques deposited and ensure that all charges are recovered on the same day.

Retained ATM/ANA cards (where applicable)

  • Clears retained cards from ATM’s/ANA’s and handles according to laid-down instructions.
  • Ascertains the reasons for cards being retained and takes corrective action.
  • Destroys cards or hands to Frontline Support, according to laid-down instructions.

Routine

  • Files ATM/ANA computer reports and ANA transactional record.
  • Attends to related telephone calls and customer queries regarding ATM transactions.
  • Sorts waste into laid-down sequences and place in waste receptacles on completion of each transaction.
  • Ensures that duty of care requirements are adhered to.
  • Read circulars and fan-out’s daily.
  • Ensures that post-dated cheques register is updated on a daily basis.
  • Familiarise yourself with the Standard Bank physical security policies and procedures by completing the relevant training and adhering to the laid down procedures, requirements and responsibilities, a summary of which is contained in GRG Volume Security Services, Chapter 2 Security Matters, Section 1 Premises, Parts 9-11”

Re-cycling of good quality notes

  • Ensure that high quality bank notes are recycled in accordance with the South African Reserve Bank [SARB ] minimum requirement by custodians, via the note recycler, for issue to customers and self-service ATM replenishment by the Branch (where applicable).

Reports (where applicable)
Action the following reports according to laid-down instructions:

  • Report 2220 (Auto Bank cash paid out);
    Report 2222 (Auto Bank deposit transactions);
    Report 2223 (Auto Bank exceptions);
    Report 7473 (ATM compare report);
    Report 8345 (Clearing of cash on U status accounts); and
    Report 8812 (Cards retained by Auto Plus – exceptions).
    Report 6751 (Auto bank/Auto cash balance record)
    Report 11060 (ANA sweep deposits not processed)
    Report 11061 (ANA exceptions report)
    Report 11062 (ANA cash deposit transactions (info Report)
    Report 11063 (ANA cash deposits not swept (info Report)
    Report 11064 (ANA sweep differences)
    Report 11065 ( Automated Note Accepter cash sweep exceptions items)Report
    10745 (Un-actioned ATM deposits)

Reactive selling

  • Identifies migration opportunities and sells products/services reactively.
  • Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.
  • Identifies and actions opportunities for cross- and up-sell.
  • Ensures accurate capture, updates or amendments of customer information and history notes.
  • Ensures that targets are met.
  • Participates in tactical sales/marketing activities as required.
  • Multi-channel utilisation and servicing to sell
  • Complete all compliance training within laid down timelines.
  • Conducts a needs analysis to identify customer needs in line with Financial
  • Advisory and Intermediary Service act licence categories (FAIS)
  • Manages “cost of sales” through the utilisation of multi-channel delivery strategies.
  • Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non first contact resolution” as appropriate.
  • Ensures that service requests in personal work list are actioned within agreed timelines.

Preferred Qualification and Experience
Qualification

  • Matric

Experience

  • 1 year branch banking experience would be an advantage

Knowledge/Technical Skills/Expertise

  • Sound knowledge of the bank’s laid-down policies and procedures related to telling
  • Familiar with the legal aspects regarding cheques and cash handling
  • Knowledge of the Code of Banking Practice
  • Knowledge of teller service standards
  • Basic knowledge of the functions of other departments within the branch.
  • Understanding and support of the bank’s multi-channel environment.